O.I.T.A.F. - Seminar

TOTAL QUALITY AT ROPEWAYS

Innovative Path into the Future

in Munich on September 30, 1996

LECTURE:

Introduction to "Total Quality Management"

• from quality assurance as set out in EN ISO 9000 to Total Quality Management (TQM)
• quality assurance according to EN ISO 9000; standards, historical outline, background, extension of manufacturing industry, applications in services
• Total Quality Management Concerning EN ISO 9000 published aspects, overall, comprehensive evaluation
• TQM as it concerns Ropeways
• Example for the emergency services and preparatory work already carried out for firms in the operator association of country

by Dipl. Ing. Rainer Lodahl, TÜV Qualitätsmanegement GmbH; TÜV Bayern Holding AG.
The lecture is avaiblability in german
(Download: Datei RefLodah)

"Quality Management during operation/maintenance of equipment"

• Maintenance and commissioning
• Spare parts and procurement
• Staff selection and qualifications
• Employee training in the technical field

by Dr. Sandro Lazzari, Präsident der ANEF, Italian Association of Ropeway Operators (I)
The lecture is avaiblability in italian
(Download: Datei RefLazza)

"Quality of service at the client’s location"

• the optimal attitude of the staff towards the client
• guidance of the visitors in the stations
• guidance of the visitors in the resort
• information and tips

Paul Testwuide, Vicepresident of Vail Associationes, Inc (USA)
The lecture is avaiblability in german
(Download: Datei RefTestw)

"Quality as it concerns the environment"

• Ecological Audit

Techn. Rat. Dipl. Michael Manhart, Skilifte Lech, Lech am Arlberg (A)
The lecture is avaiblability in german
(Download: Datei RefManha)

"Quality of the resorts and region as a whole"

• Installations and ski-runs
• Benchmarketing

Jean Charles Simiand, Vice Président de l’O.I.T.A.F. Délégué Géneral du SNTF, (F)
The lecture is avaiblability in frenche and in german
(Download: Datei RefSimia) in geman
(Download: Datei RefSimfr) in french